mv77 Privacy Policy — Your Data Is Safe With Us

1 Role

Mv77 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how mv77 collects your personal information, how it is used, who it may be shared with, and the steps we take to keep it secure.

This Policy applies to the mv77 website, mobile app, and all other digital services. When you access our platform or use any of our services, you automatically come under the scope of this Privacy Policy. We believe that transparency and honesty are the foundation of any lasting, trustworthy relationship.

The mv77 Privacy Policy is built in full compliance with applicable laws in Bangladesh and international data protection standards. We treat your information as a responsibility, not a resource.

2 What Information We Collect

Mv77 collects only the information necessary to provide our services. We never collect excessive or unnecessary data. The table below details exactly what types of information we collect:

Beyond the information listed above, if you contact our support team, those conversations may also be stored in our system. This is used to improve our service quality and provide you with better assistance in the future.

3 How We Use Your Information

Mv77 uses your personal information only for specific, legitimate purposes. We never use your data for anything beyond what is stated. The primary purposes for which we use your information are outlined below:

• Account Management: Your identity and contact information are used to create, verify, and manage your account.
• Payment Processing: Financial information is used to process deposits and withdrawals accurately.
• Fraud Prevention: Technical data is analyzed to detect unusual activity and keep your account secure.
• Service Improvement: Your usage patterns are analyzed to make our platform more refined and user-friendly.
• Responsible Gaming: Signs of excessive gaming are identified and support is provided in a timely manner.
• Legal Compliance: Data is used to ensure compliance with license terms and applicable laws.
• Contact: Your contact information is used to send important updates, promotional offers, and support messages.

4 Cookies Policy

Mv77 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help remember your preferences and settings.

• Essential Cookies: These are required for the platform's core functionality and include login sessions, security tokens, and similar essentials. They cannot be disabled.
• Performance Cookies: Used to understand which parts of the site are most visited. This helps us keep our platform fast and stable.
• Functionality Cookies: Stores your language preference, theme settings, and other personalization options.
• Analytics Cookies: Used to analyze user behavior and improve service quality. These do not directly identify you.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some features of the platform to not function properly.

5 Data Sharing & Third Parties

Mv77 never sells your personal information. However, in certain circumstances, limited data may be shared with trusted third parties. These cases are clearly outlined below:

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information necessary to process transactions.
• Game Provider: Game software companies on our platform receive the data necessary to operate the games.
• Regulatory Authority: Where required by law, information may be shared with the relevant government authorities.
• Cloud Services: Trusted cloud service providers are used for data storage and processing. They operate under strict confidentiality agreements.
• Security Agency: In cases of fraud or cyberattack, relevant information may be shared with security experts to assist in the investigation.

6 Data Retention Period

Mv77 retains your data only for as long as necessary — for the duration required to provide our services and in accordance with any applicable legal obligations.

• Active account data is retained for the entire duration the account remains active.
• Financial transaction records are generally retained for up to 5 years even after an account is closed.
• KYC verification documents are retained for a specified period in accordance with regulatory requirements.
• Log files and technical data are typically retained for 90 days to 1 year.
• Once the retention period expires, data is securely deleted or anonymized.

7 Your Privacy Rights

Mv77 believes you own your data. That is why we are committed to giving you full control over your information. You have the following rights:

• Right of Access: You have the right to know what information we hold about you. Submit a request to us at any time and a copy will be sent within 30 days.
• Right to Rectification: If any of your information is inaccurate, you may request a correction. We will address it as quickly as possible.
• Right to Erasure: In certain situations, you may request that your data be deleted. However, some data may need to be retained due to legal obligations.
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain circumstances.
• Data Portability: You may request that your information be provided in a standard portable format.
• Right to Object: You may object to your information being used for certain purposes.

To exercise any of these rights, contact our support team directly. We aim to respond within 30 days.

8 Children's Privacy

Mv77 strictly does not collect data from anyone under the age of 18. Our platform is intended exclusively for adults. Age is verified at registration, and users under 18 are not permitted to create an account.

• Date of birth is verified at the time of registration.
• A national ID card or passport is required as proof of age during the KYC process.
• If we discover that a minor has created an account, that account is immediately closed and all associated information is deleted.
• Parents are encouraged to monitor their children's online activity and make use of parental control software.

9 Security Measures

Mv77 employs industry-leading technical and organizational security measures to protect your personal information. Our security framework is built across multiple layers, so that if one layer is ever compromised, the remaining layers continue to hold.

• TLS/SSL Encryption: All data transferred between the website and app is protected with 256-bit TLS encryption.
• Database Encryption: Sensitive data at rest is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An additional verification step is available when logging into your account.
• Firewall & DDoS Protection: Advanced firewalls and intrusion prevention systems are in place at the server level.
• Regular Penetration Testing: External security experts regularly test our systems for vulnerabilities.
• Staff Training: All our staff receive regular data protection training and are bound by confidentiality agreements.
• Restricted Access: Only authorized personnel can access your data, and a log is kept of every access.

That said, no method of transmission over the internet is completely secure. We encourage you to use a strong password, change it regularly, and never share your login details with anyone.

10 Policy Updates

Mv77 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or via a notification on the platform.

• The date of each update will be shown at the top of the page under "Last Updated".
• For significant changes, a minimum of 30 days' notice will be given before the update takes effect.
• Continued use of the platform after a new policy takes effect will be considered your acceptance of the updated terms.
• You have the right to close your account if you do not agree to the changes.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please do not hesitate to get in touch. Our data protection team is always ready to assist you with any matter.

• Requests regarding your information — to view, correct, or delete it — can be submitted through our support team.
• We aim to respond within 7 business days.
• For urgent matters, include the word "urgent" in your message to receive a faster response.

Our FAQ Page Find answers to common privacy questions. For more details, visit our About page as well.